Operations Director

Are you an experienced Operations Director with a proven track record in multi-site and multi-brand leadership within retail or hospitality?

Zachary Daniels Recruitment is excited to be partnering with a leading business known for its fantastic people culture. We are currently recruiting for an Operations Director to join their dynamic team. This is a fantastic opportunity for a senior operations leader to contribute to the continued success of a high-growth business that truly values its people and fosters a positive working environment.

As the Operations Director, you will be responsible for the overall operational performance across a large multi-site estate. You will play a key strategic and leadership role, ensuring consistent delivery of excellent standards and customer service, while driving commercial performance and operational excellence. This is a high-impact leadership position, where your expertise will directly shape the direction and success of the business.

• Lead and oversee the operational performance of a wide portfolio of stores across the region, ensuring exceptional standards and consistency.

• Inspire, develop, and manage a team of senior leaders and store managers, fostering a collaborative, high-performance culture.

• Drive strategic operational initiatives to improve efficiency, profitability, and customer satisfaction across all locations.

• Partner with the executive team to align operational activity with the company's overall strategic goals.

• Utilise data and performance insights to identify opportunities, streamline processes, and drive continuous improvement.

• Champion a customer-centric mindset across the business, ensuring outstanding experiences at every touchpoint.

• Maintain full compliance with all health, safety, and legal obligations across the estate.

• A proven track record of success in a senior operational leadership role (e.g. Operations Director, Head of Retail, Regional Director) within retail or hospitality.

• Exceptional leadership and people management skills, with the ability to build and lead high-performing teams.

• Strong commercial acumen and a strategic mindset, with a passion for driving business performance through operational excellence.

• Adept at managing change, solving complex problems, and using data to inform decision-making.

• A collaborative, people-first leader who thrives in a fast-paced and evolving environment.

It's a people-centric business that truly values its employees. The company is committed to providing a supportive, inclusive environment where people can thrive, develop, and contribute to the business's ongoing success.

• Competitive salary up to £120,000 + benefits

• Performance-related bonuses

• Excellent career development opportunities with training and mentoring support

• A dynamic, supportive team culture that celebrates success and values individual contributions

• Access to exclusive staff discounts and perks

BBBH33357