Service Desk Analyst

Role: Service Desk Analyst
Location: Sheffield
Salary: 30,000

Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield.

The Role:

As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running smoothly.

What You'll Do:

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate more complex problems to second-line support.
• Maintain accurate documentation and contribute to a knowledge base.
• Deliver excellent customer service in every interaction.

What We're Looking For:

• Previous experience in a service desk or IT support role.
• Strong problem-solving and communication skills.
• Familiarity with Windows OS, Office 365, Active Directory, and basic networking.
• A can-do attitude and the ability to work well under pressure.
• ITIL knowledge or certifications are a bonus.

Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great service.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.