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Role: Service Desk Analyst
Location: Sheffield
Salary: 30,000
Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield.
The Role:
As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running smoothly.
What You'll Do:
- Provide first-line technical support via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network issues.
- Escalate more complex problems to second-line support.
- Maintain accurate documentation and contribute to a knowledge base.
- Deliver excellent customer service in every interaction.
What We're Looking For:
- Previous experience in a service desk or IT support role.
- Strong problem-solving and communication skills.
- Familiarity with Windows OS, Office 365, Active Directory, and basic networking.
- A can-do attitude and the ability to work well under pressure.
- ITIL knowledge or certifications are a bonus.
Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great service.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
