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Portfolio Group are proud to represent our client in their search for a Client Support Manager. Covering the North West, North East and Lancashire areas, you will be responsible for managing a large portfolio of key clients, including lapsed business. This role requires strong relationship building experience, you will be the primary contact for your accounts so credibility and robust client engagement strategies are integral. Converting leads and supporting renewals is also a huge part of the role, the right candidate will be able to demonstrate their capabilities in Business development and contract negotiation. You will spend one day per week in the Bolton based head office, the other 4 days will be client facing so drivers licence and own car essential - the role does come with a car allowance! Ideally you will have worked in the public sector and within Procurement or Construction. Benefits include 52k salary + Bonus, 35 days Annual Leave + 8 banks, 22% pension contribution and Private Health cover. If you are looking for a new challenge and have the relevant experience and drive to succeed, please apply today and we'll be in touch to discuss further!
Specific responsibilities
* Act as the primary contact for regional clients, fostering long-term relationships based on a deep
understanding of their needs.
* Build and maintain effective working relationships with all key personnel in client organisations,
ensuring proactive engagement through face-to-face meetings.
* Develop and implement robust client engagement strategies, ensuring
continuous client communication from project initiation to completion to meet expectations and
maintain service consistency.
* Establish and maintain credibility with regional clients, delivering excellent customer service with the
support of regional colleagues, through the provision of procurement, technical and social value
expertise.
* Identify and generate potential leads and opportunities, assess framework users' additional needs
and manage registered leads and opportunities from initiation to project completion, tracking
progress throughout using the CRM system.
* Ensure that all types of daily activity are recorded via the calendar on Outlook
* Convert leads into sales, managing client relationships well to support renewals also,
* Responsible for meeting client engagement key performance indicators and business targets and
report to senior management as required:
o Engagement Targets: in line with those identified for the region to achieve the business plan
o Pipeline Management: Maintain an organised leads and opportunities pipeline and track
progress using CRM/Dynamics
o Reporting and Performance Analysis: Provide regular updates on engagement performance
and plans to meet targets.
o Cross-Selling & Upselling: Identify opportunities to sell additional products or services to
existing clients
* Work with the Regional Business Coordinators to support the timely delivery of projects, assess
framework users' needs, and monitor/manage projects from initiation through to completion.
* Maintain regular communication with representatives from our appointed companies to exchange
information on business development opportunities and potential projects.
* Acquire and maintain in-depth knowledge of LHC PG's procurement solutions, technical
specifications, pricing structures, and added-value services available to clients.
* Stay informed on UK Public Procurement Regulations and their impact on client procurement
decisions.
* Support and uphold LHC PG's social value objectives, facilitating and supporting both clients and
appointed companies in delivering and measuring social value impact as per the social value strategy
and product strategies.
* Enhance business insights and strategy by fully utilising company systems, particularly the CRM
(Microsoft Dynamics).
* Assist in executing the NPA marketing plan in collaboration with LHC PG's Central Marketing team,
supporting development of case studies and attending events, exhibitions, and seminars.
* Ensure timely and accurate updates within CRM and company systems, maintaining comprehensive
records of client interactions, decisions, and actions to ensure information remains complete and
accurate at all times.
* Communicate client needs to the Regional Director to ensure a consistent approach.
* Participate in team briefings in Uxbridge and other UK locations as required.
* Undertake any additional duties commensurate with the role as directed by senior management.
Working Hours
Qualifications and Training
* Degree or vocational qualification of an equivalent level.
* Strong people skills to support effective relationship-building both in-person and remotely.
* Highly organised with excellent time management skills, able to prioritise effectively to meet
deadlines.
* Ability to plan activities strategically to deliver business objectives.
* Proficient in managing information using online portals and databases.
* Strong commercial awareness with well-developed numeracy, literacy, and analytical skills.
* Proficiency in MS Office applications (Outlook, Teams, Excel, SharePoint).
* Working knowledge of Microsoft Dynamics (Desirable).
Other Requirements
* A valid driving licence
* This is, primarily, a field based role, therefore the post holder must be willing to travel regularly.
* A car allowance is provided. It is essential that the post holder has a suitable car to enable travel
to/from client offices/sites and other locations for the purposes of undertaking meetings each week
across the region supported
* Willing and able to attend business events as required by the company or third parties in connection
with their business activities, some of which may involve overnight stays and working outside
standard hours
INDMANS
