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Join Our Team as a Contracts Coordinator!
Are you ready to take the next step in your career? We are an innovative organisation dedicated to providing top-notch services while maintaining the highest Environmental, Health, and Safety standards. We are currently seeking a motivated Contracts Coordinator to join our dynamic team in Sheffield.
About the Role:
As a Contracts Coordinator, you will play a vital role in the coordination and delivery of contracts from inception through to execution. You will work closely with various teams to ensure production activities meet established requirements and foster strong relationships with customers and internal stakeholders.
Key Responsibilities:
Customer Engagement:
- Liaise with customers to establish contract requirements.
- Build strong relationships with site managers, engineers, and external buyers.
- Respond to customer queries via phone and email.
Contract Coordination:
- Obtain and manage customer schedules.
- Oversee delivery schedules through the scheduling system.
- Collaborate with production to ensure customer commitments are met.
Problem Resolution:
- Identify potential complaints and take proactive measures.
- Log and analyse customer complaints in the CRM system.
- Respond effectively to feedback and common complaint trends.
Sales Generation:
- Identify opportunities for upselling and additional sales leads.
- Schedule additional product requirements and refer leads to specialists.
Administrative Duties:
- Maintain databases and keep accurate records.
- Generate credit notes and manage documentation.
Miscellaneous Tasks:
- Undertake specific projects as determined by the business or line manager.
- Attend meetings or events representing your function or business.
What We're Looking For:
To thrive in this role, you should possess:
- Proficiency in Excel, Word, PowerPoint, CRM, SAP, and Outlook.
- Strong interpersonal skills to manage relationships effectively.
- A proactive approach to problem-solving and conflict resolution.
- Excellent time management and organisational skills.
- A commitment to self-development and continuous improvement.
What We Offer:
- Working Pattern: Full-time, Monday to Friday, 08:30 AM - 4:30 PM (37.5 hours/week, with a 30-minute unpaid break).
- Location: Conveniently located 17 minutes' walk from tram station.
- Annual Leave: Enjoy 22 days of annual leave plus bank holidays.
- Salary: Competitive salary of up to 25,500, depending on experience.
If you're enthusiastic, detail-oriented, and ready to make a significant impact, we want to hear from you! Join us in delivering exceptional service and enhancing our customer relationships.
Apply Now!
Take the next step in your career by submitting your application today. We can't wait to welcome you to our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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