Customer Liaison Officer

We are currently looking for a temporary Customer Liaison Officer in Sheffield covering South Yorkshire and potentially further afield, this will be for an initial 6 month period with the potential to extend.

The core working hours are Monday to Friday 8am-4:30pm.

Pay rate: 17ph

Duties and Responsibilities
Customer Liaison Officer duties and responsibilities include:

Proactively follow up on no-access properties to arrange retrofit survey appointments.
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

The Customer Liaison Officer will meet the following criteria:

Essential criteria:

Previous experience of working in a similar role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence

Desirable criteria:

Experience of working within the Social Housing sector

RG Setsquare is acting as an Employment Business in relation to this vacancy.