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I am working in partnership with this reputable organisation to recruit for a number of Customer Service Advisors on a permanent basis. This permanent role offers a chance to use your customer service skills to provide excellent support and ensure smooth operations.
Client Details
The employer is a well-established organisation in the manufacturing industry. They are recognised for their focus on delivering high quality products and services, supported by a dedicated team of professionals.
Description
- Provide a first class customer experience, ensuring all enquiries are owned through to completion.
- Identify and assess customers needs to ensure enquiries are dealt with in a timely manner to achieve satisfaction.
- Resolve customer enquiries and complaints while providing excellent level of personable service.
- Ensure customer's orders and enquiries are processed efficiently and correctly.
- Supporting customers and company by pricing and raising quotations as well as organising and communicating delivery times and vehicle requirements.
- Recording customer quality complaints and investigating credit claims, ensuring they are processed within agreed time scales.
- Provide customers with information on products and service levels.
- Collaborate within the team to clarify facts, exchange information or resolve enquires or issues.
- Produce and maintaining corrective actions data to support best practice and business improvement.
Profile
A successful Customer Service Advisor should have:
- Previous experience in a customer service or administrative role.
- Proven experience within manufacturing or a strong knowledge.
- Strong communication and problem-solving skills.
- Proficiency in using computer systems and software.
- An organised and detail-oriented approach to work.
- A positive attitude and a customer-focused mindset.
Job Offer
- A competitive salary ranging from 25,000 - 27,000.
- Permanent position offering hybrid working.
- Opportunities for professional growth and development.
- Supportive company culture within a reputable organisation.
