Field Operations Manager

Field Operations Manager  
Field-Based -  North & Central 
£33,150 - £34,680 + bonus/commission 

A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team. 

About the Company 

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement. 

The Role 

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits. 

Key Responsibilities 

• Lead, manage, and support a team of field-based professionals 

• Recruit, train, and audit field operatives to maintain high standards 

• Monitor field performance to ensure delivery of KPIs and SLAs 

• Provide coaching through regular one-to-ones and accompanied field visits 

• Analyse performance data and submit regular reports to senior management 

• Ensure compliance with all relevant regulations, processes, and safety procedures 

• Manage escalated field issues, including payment disputes and customer complaints 

• Contribute to business improvement projects and support new initiative rollouts 

• Build effective relationships with internal teams, clients, and stakeholders 

Essential Requirements 

• Proven experience managing remote or field-based teams 

• Demonstrable background in debt collection or arrears recovery 

• Strong leadership and performance management capabilities 

• Excellent communication, coaching, and interpersonal skills 

• Analytical and organised, with a proactive approach to problem-solving 

• Knowledge of the utilities sector is advantageous 

• Full UK driving licence 

What’s on Offer 

• A senior-level field operations role within a well-established company 

• The chance to influence strategy and drive service excellence 

• Career development opportunities in a growing sector 

• Competitive salary and benefits package