General Manager

Reports to: Area Operations

Salary: Up to £45,000 plus profit share (OTE £50,000 per annum)

Directly manages: Senior management team, head chef, venue staff.

Nestled on the edge of the Peak District, The Peacock at Owler Bar is a Sheffield pub that ramblers, families, foodies, and locals alike can call their own. Were all about serving exceptional food without the faff, championing locally-sourced ingredients and pouring perfectly-crafted drinks with a smile.

Longbow Venues, an award-winning hospitality business nestled in the heart of the Peak District, is searching for a passionate General Manager for The Peacock, Owlerbar. At Longbow, our success is built on the strength of our team, delivering fresh, everyday premium food and unforgettable experiences for our customers. Were busy but focused on maintaining a healthy work/life balance, with big plans on the horizon. If you're looking to be part of a vibrant, growing company that values its people and offers something truly special, wed love to hear from you.

Key Responsibilities

Financial:

P&L responsibility manage budget, control costs, maximise revenue, reporting to AOM.

Operations:

Smooth operations across departments FOH, kitchen and housekeeping. Maintain standards in venue service, cleanliness and presentation.

Staff Management:

Leadership and supervision leading and managing department staff, providing direction, support and motivation.

Recruitment and training Overseeing recruitment requirements, communicating vacancies, onboarding in line with company procedure, training and coaching of staff.

Conduct and/or oversee probations and appraisals providing feedback to the team allowing them to grow in their roles.

Team development training and coaching the team and liaising with team trainers to ensure key staff are on a career pathway.

Guest Experience:

Maintain brand standard for service, address feedback, resolve issues and maintain a positive relationship with guests as the face of the business.

Health and Safety/Compliance:

Ensure venue complies with all relevant health and safety regulations, including food safety, fire safety and licensing laws and HR legislation.

Ensure all team members adhere to safe ways of working, in line with company policy and are up to date with all necessary accreditation.

Key skills/competencies

Proven experience in a high-profile, high-volume business in a general manager role.

Background in a premium fresh food environment with a passion for food.

Strong background in managing day-to-day operations across multiple departments.

Experience in managing budgets, profit and loss and driving revenue growth.

Leadership Proven experience in managing a large team, building and maintaining a cohesive staff.

Customer Service Commitment to delivering outstanding customer service and leading from the front.

Cultural fit Alignment with the company values and ethos

Communication Excellent interpersonal communication skills, written and verbal with your team and your guests.