General Manager

Overview:

We are looking for a passionate and experienced General Manager to lead the operations of our independently owned real ale pub that serves high-quality, freshly prepared food. The ideal candidate will have an understanding of craft and cask ales, a commitment to excellent customer service, and a flair for creating a welcoming, community-focused environment.

• Oversee the day-to-day running of the pub, ensuring smooth, efficient, and profitable operations.

• Manage and lead front of house and kitchen teams to deliver consistently high standards of service and hospitality.

• Recruit, train, and develop staff to uphold the pubs standards and values.

• Maintain excellent communication between all departments, ensuring a cohesive and motivated team.

• Ensure a warm, friendly, and inclusive atmosphere for all customers.

• Handle customer feedback promptly and professionally.

• Develop and maintain strong relationships with regulars and the local community.

• Manage cellar operations, including storing, and conditioning of real ales and other beverages.

• Maintain relationships with breweries and suppliers, ensuring a varied and high-quality drinks offering.

• Keep up-to-date with trends in real ales and craft beer to enhance the pubs reputation.

• Work closely with the Head Chef to develop menus that reflect the pubs identity and seasonal ingredients.

• Oversee food safety and hygiene standards in collaboration with kitchen staff.

• Help manage stock levels, food ordering, and waste reduction.

• Proven experience as a General Manager or Assistant Manager in a similar pub, bar, or restaurant environment.

• A genuine passion for real ale and quality pub food.

• Strong leadership skills with a hands-on management style.

• Excellent organisational and time-management abilities.

• Knowledge of cellar management and Cask Marque standards is a strong plus.

• Basic food hygiene and personal licence preferred (or willingness to obtain).

• Competitive salary and performance-based bonus

• Autonomy to shape the pubs offering and community engagement

• Staff discount on food and drink

• Opportunities for career development and training

• A supportive and friendly working environment