- Working alongside other members of the IT Team to troubleshoot and resolve any IT issues
- Supporting up to 1000 users
- Upgrading and maintaining the company’s infrastructure
- Attending project work on different sites
- 2nd Line Support experience
- Windows Server administration
- Active Directory and Group Policy
- Microsoft 365 (Entra, Intune, SharePoint, OneDrive)
- MDM – Intune, Apple Business Manager
- Windows 11 and macOS
- iOS / iPad exposure
- MS Office application support
- Network troubleshooting