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Specific Duties and Responsibilities:
- To oversee the assignment of repairs through the use of an electronic diary system. This will include active manual intervention as required to ensure resources are appropriately assigned in an efficient and cost effective manner for the organisation.
- Actively manage the scheduling of repairs for the Repairs and Maintenance Service including ensuring jobs are completed on the system maintaining accurate records, job status and redirecting operatives work schedules to attend urgent or immediate jobs as required.
- Using both an electronic diary management system and manual override process to achieve maximum efficiency for operatives and cost effectiveness for the organisation.
- Access a variety of IT systems to retrieve, edit and input information, ensuring accuracy of input and using knowledge of individual operatives and geographical patch to ensure appropriate resources are assigned
- Gather information from Team Leaders on operatives availability/job assignments including timesheets, annual leave and other absence to ensure that operational systems are accurate for the purpose of planning the works based on availability of resources and non productive time is accounted for, referring direct requests back to Operational Team Leader for decision.
- Accurate data input, retrieval and manipulation of data in order to maintain electronic and paper records to support the requirements of the organisation and management information including asset management data and safety information which may include scanning information/instructions onto job orders or attaching business critical information to operatives handheld devices to support them to carry out their work safely and efficiently.
- Answer incoming calls in a professional effective and efficient manner aiming to fully resolve specific and general enquiries by gathering appropriate information to feed into decision making process relating to the assignment of appropriate resource or signposting for resolution for a number of service areas.
- Proactively identify where outbound calls are required to resolve outstanding issues or updates for customers and members of the workforce for a variety of reasons including arranging and rearranging visits to properties.
If you feel you have the right skills for this role please apply via CV or contact Tina on 03301755785 for more details
