2nd Line Support Analyst

2nd Line Support Analyst

£25,000 - £29,000

Driving License Required

Sheffield

We are looking for an experienced IT support engineer to come in and hit the ground running with our client who are a fast-growing construction organisation. The successful candidate will be confident, hard- working and have a passion to progress a career in IT.

You will be supported with fantastic personal development opportunities including training and exposure to new technology as well as the chance to progress within a growing company. Expect a modern and welcoming culture where you can thrive and meet your full potential.

Key Responsibilities:

• Support on a 2nd line technical level with internal & external teams, ensuring working practices are executed efficiently and service levels achieved.
• Liaise with 3rd party providers and suppliers to resolve support issues through to conclusion.
• Ensure updates are recorded and end users are communicated to within relevant timescales.
• Prioritise tickets logged according to impact/urgency.
• Provide support to other offices/teams which could include face-to-face visits.

What You Would Bring:

• Previous experience in an IT service desk environment.
• Confident and strong communication skills.
• Strong troubleshooting and problem-solving skills.
• Sound knowledge and understanding of the following:
  • Hardware configuration and deployment
  • Windows 11 support
  • Office O365 support
  • SharePoint
  • MS Teams / Intune
  • Azure Active Directory

Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.