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As a Legal Helpline Adviser, you'll be the first point of contact for clients seeking legal guidance and support. You'll respond to a wide range of legal queries over the phone and in writing, helping clients understand their rights and options in areas such as employment, contracts, housing, and consumer law. Full training will be provided, and you'll work under the supervision of qualified solicitors.
Key Responsibilities- Respond to incoming calls and written enquiries from clients in a professional and supportive manner
- Provide clear, accurate, and practical legal information in plain English
- Record case details and maintain accurate client records
- Refer more complex matters to senior advisers or solicitors as appropriate
- Keep up to date with relevant legal developments and procedures
- A Law degree (LLB) - essential
- Excellent communication and interpersonal skills
- Empathy, patience, and the ability to remain calm under pressure
- Strong research and problem-solving skills
- A genuine interest in gaining practical legal experience
- Comprehensive training and regular supervision
- ???????Exposure to a broad range of legal matters
- Clear opportunities for career progression
- A supportive and collaborative working environment
- Employee benefits including [insert perks - e.g. hybrid working, well-being support, etc.]
This is an excellent opportunity for graduates looking to take their first step into the legal profession, gain practical experience, and make a real difference to people's lives. How to Apply:Please send your CV and a brief cover letter to We are proud to be an equal opportunities employer and welcome applications from all backgrounds. Additional Information:CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. This Graduate Legal Helpline Advisor vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.
