Key Account Director

We’re looking for a Key Account Director to join Paragon’s Sheffield office.

As the Key Account Director, you’ll report to the Sales & Commercial Director and take ownership of protecting and growing revenue across your accounts. You’ll build strong, long-term relationships at all levels, identify new opportunities, and ensure service excellence. This role is critical to safeguarding contracts, maximising profitability, and driving innovation across Paragon’s service portfolio.

Main Responsibilities:

• Protect and grow revenue across Key Accounts, preventing leakage and maximising profitability.
• Secure contracts and safeguard long-term client relationships across multiple departments and seniority levels.
• Establish governance models and maximise client-facing time.
• Identify opportunities to cross-sell Paragon Group’s services.
• Maintain working capital by managing stock risks and ensuring timely cash collection.
• Take commercial responsibility for cost models, contracts, and brand compliance.
• Attend client meetings, including structured formal reviews, and share key updates with colleagues.
• Define service processes with internal teams to ensure service excellence.
• Produce monthly KPI reports for both internal and client review.
• Lead on new product briefings and manage or oversee non-BAU project work.
• Act as senior escalation point for major account issues.
• Deliver presentations, demonstrations, and training to clients and colleagues.
• Maintain up-to-date CRM records and account development plans.
• Continuously develop knowledge of your clients, industry sectors, and Paragon’s full service offering.

Required Skills:

• Proven experience in a senior client-facing role managing large or complex accounts.
• Strong commercial awareness with the ability to drive revenue growth.
• Skilled at building trust and relationships at all organisational levels.
• Excellent negotiation, presentation, and communication skills.
• Able to manage multiple priorities and work to tight deadlines.
• Confident working independently and collaboratively.
• Highly organised with strong problem-solving abilities.
• Comfortable using CRM systems and other business tools.

Hours: Monday to Friday, 40 hours per week between 8:30am and 5:00pm. Flexibility required to meet business needs.

Hybrid working: 3 days in the Sheffield office, 2 days from home.

Due to the high volume of applications, only shortlisted candidates will be contacted.

We are an equal opportunity employer and welcome applications from all backgrounds. All qualified applicants will be considered regardless of gender, race, religion, age, disability, sexual orientation, or marital status.