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Field Service Manager (Photocopier)

Concept Resourcing
Posted 7 days ago, valid for 17 days
Location

Sheffield, South Yorkshire S1 1LL, England

Salary

£33,000 - £38,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Concept is offering a unique opportunity for an experienced engineer to join a managed print and service provider in South Yorkshire.
  • The role requires a minimum of 3 years' experience in the industry, with strong electrical, mechanical, and IT knowledge, particularly in networking MFDs.
  • Key responsibilities include providing technical service to customers, managing stock levels, and ensuring customer satisfaction in line with service level agreements.
  • The salary for this position is up to £38,000, with additional benefits including a quarterly bonus scheme, company car allowance, and 23 days of holiday plus bank holidays.
  • Candidates must possess a full UK driving license, have excellent customer care experience, and present a smart appearance.


Concept have a unique opportunity to join a well-established managed print and service provider based within South Yorkshire. To continue growth within this industry we are looking for an experienced engineer who has a proven track record within the industry covering a range of print devices. The role will involve stock ordering of parts & consumables, IT support, Telephone and Remote Support, together with field calls. Installation and connectivity of MFP's.

The Candidate

  • Excellent electrical \ mechanical engineering knowledge
  • Strong IT knowledge and experience in networking MFD's covering printing and scanning
  • Minimum 3 years' experience within the industry
  • Experience of any desktop A4 devices would be an advantage
  • Must have excellent customer care experience (both working on-site & remotely)
  • Full UK driving Licence
  • Smart Appearance


Key Responsibilities:

  • To provide a technical service to customers, including, fault finding, installation, networking, maintenance and repair.
  • To ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Maintain stock levels of parts & consumables
  • Service call planning for service dept
  • To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
  • Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.


Package:

  • Up to 38,000
  • Quarterly Bonus Scheme - up to 300 pq depending on performance
  • Company Car \ Car Allowance - 400 pm
  • Company Mobile Phone
  • Company Laptop
  • 23 Days Holiday rising to 24 after 5 years + Bank Holidays
  • Company Uniform
  • Pension Scheme
  • Annual Pay Reviews
  • Team Socialising & Events
  • Close Knit Team


Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on (phone number removed)

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