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Direct Sales Agent - Retention Team
Location: Sheffield
Hours: Monday to Friday, 9am-5pm (No weekends)
Employment Type: Full-time, Permanent
Salary: 24,000-25,000 base + uncapped commission (OTE 30,000-40,000)
An established and growing automotive services provider is expanding its Retention Sales Team and is now looking for experienced Telesales professionals to join their Sheffield office.
This role is ideal for motivated, confident communicators who enjoy building rapport and closing sales - without cold calling. All leads are warm, consisting of current or lapsed customers who have shown prior interest in the company's extended warranty and vehicle protection products.
The Role:
As part of the Retention Team, you will:
Reconnect with existing or previous customers to renew their vehicle warranty
Follow up on warm leads identified through CRM and data systems
Handle inbound sales enquiries from interested customers
Confidently explain the benefits, features, and terms of protection plans
Work to performance targets while maintaining full compliance standards
Keep customer records up to date with accurate, clear information
Take part in ongoing sales training to sharpen your product knowledge and techniques
Who We're Looking For:
Proven background in telesales or telephone-based customer engagement
Automotive industry experience is advantageous but not essential
A persuasive yet professional approach to selling
Excellent listening, questioning, and objection-handling skills
Positive, resilient, and highly motivated to succeed
Comfortable working towards daily and monthly sales targets
Strong attention to detail and multitasking ability
What You'll Get in Return:
Competitive basic salary of 24,000-25,000
Uncapped commission structure
Realistic on-target earnings of 30,000-40,000
Monday-Friday only - no weekend work
Company pension scheme
Sick pay entitlement
Free on-site parking
- Cycle-to-work scheme
Full training and continued professional development
Additional Info:
All applicants must meet regulatory and company compliance standards. Pre-employment screening may include a basic DBS check and bankruptcy/credit checks, in line with industry requirements.
If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancy
INDAV
