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HGV Service Advisor
Sheffield
Our client, the largest privately owned well known brand truck dealership in the UK, is seeking for a HGV Service Advisor to join their team.
The ideal candidate will be providing a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with manufacturer’s guidelines and recommendations.
Role: HGV Service Advisor
Hours: Monday - Friday 08:30 - 17:30, Alternate saturdays - 8 hours overtime per month
Location: Sheffield
Key responsibilities:
- Act as the first point of contact for customers bringing in HGVs for service or repairs.
- Answer customer queries regarding service status, vehicle issues, and maintenance requirements.
- Provide estimates for repair or service costs, timelines, and any additional work needed.
- Schedule vehicle service appointments based on customer availability and workshop capacity.
Requirements:
- Experience of working in a similar environment with excellent customer skills
- Good experience of a service industry dealing with customers via various methods
- Knowledge of working with database
- Excellent time management, organisational and IT skills
- Attention to detail and accuracy is paramount
- Technical background desirable
Benefits:
- 22 days annual leave plus bank holidays
- Company health cash plan (after qualifying period)
- Cycle to work scheme
- Pension Scheme
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