Crisis Intervention Officer (Advanced Practitioner)

Job Title: Crisis Intervention Officer (Advanced Practitioner)

Contract: 6–9 months
Location: Hybrid (Office base: Dunstable – travel across Central Bedfordshire required)

About the Role
As a key member of the Crisis Intervention Team, you will support single individuals experiencing or at risk of homelessness. You will manage a diverse and complex caseload, delivering expert advice and support in line with statutory homelessness legislation. Alongside your casework, you’ll contribute to the team’s development and effectiveness through delegated responsibilities that support the Team Leader and Senior Officer.

Key Responsibilities

• Manage a personal caseload of complex homelessness cases, working in accordance with the Homelessness Reduction Act 2017, Housing Act 1996 (Part 7 as amended), Equality Act 2010, and related legislation.

• Provide high-quality housing advice to vulnerable individuals, with a focus on early intervention and prevention strategies.

• Offer coaching and mentoring to colleagues, helping to build skills and confidence through case discussions and regular feedback.

• Assist with case reviews to promote consistent and legally sound decision-making.

• Cover senior duty responsibilities as required, ensuring continuity of service delivery.

• Share best practice and specialist knowledge to drive service improvement and professional development.

• Serve as an escalation point for complex enquiries in the absence of senior staff.

• Participate in an enhanced out-of-hours rota to support emergency homelessness services.

• Travel within Central Bedfordshire as needed – access to your own vehicle is essential.

What We’re Looking For
We’re seeking a proactive and knowledgeable housing professional with:

• A strong grasp of homelessness legislation and related legal and policy frameworks (including safeguarding, landlord/tenant law, the Care Act, Children’s Act, and welfare benefits).

• Excellent leadership and communication abilities, with the confidence to support and guide colleagues informally.

• Strong analytical and problem-solving skills.

• The ability to balance a demanding workload with the needs of the wider team.

• A collaborative, reflective, and development-focused approach.

• A commitment to delivering outstanding customer service and driving continuous improvement.