Home
Shipley
Call centre supervisor
Contact Centre Manager - FTC

Contact Centre Manager - FTC

Posted a day ago, valid for 2 days

Shipley, West Yorkshire BD17 7QZ, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The FTC Contact Centre Manager position is located in BD17 with a salary of £35,000 per annum.
This full-time, fixed-term role requires proven experience in a senior contact centre position.
The successful candidate will lead a dedicated team, ensuring exceptional service and optimal appointment bookings.
Key responsibilities include coaching the team, managing communication templates, and collaborating with senior management.
Applicants should possess strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office and CRM systems.

Job Title: FTC Contact Centre ManagerLocation: BD17Salary: £35,000 per annumContract: Full-time, Fixed-TermHours: 8:30am - 5:00pm, Monday to Friday (occasional Saturdays)Are you an experienced Contact Centre Manager with a passion for client communication and team leadership? We're looking for a dynamic and driven individual to join our central team at our client. About the RoleAs the Client Communications Manager (Contact Centre Manager), you will lead a dedicated team to deliver exceptional service, drive client retention, and ensure practice diaries are optimally filled. You'll play a key role in analysing performance data, making strategic recommendations, and ensuring seamless communication with our valued client base.Key Responsibilities* Lead, coach, and inspire the contact centre team to meet and exceed targets.* Monitor and adapt recall and inbound processes to maximise appointment bookings.* Champion smart booking practices across all locations.* Manage communication templates and ensure brand consistency across all client touch points.* Support the integration of newly acquired practices into the communications process.* Collaborate with senior management and marketing teams to enhance client engagement.What We're Looking For* Proven experience in a senior contact centre role.* Strong leadership and coaching skills.* Excellent communication and problem-solving abilities.* Proficiency in Microsoft Office, Excel, and CRM systems.* A proactive, data-driven mindset with a focus on continuous improvement.

There is on site parking, transport links arent great for this location so ideally you will have your own transport.

Please APPLY NOW for an immediate telephone call.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Apply now in a few quick clicks