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Do you have a passion for providing exceptional customer service? Are you ready to make a real difference in the community as part of an innovative team? Can you handle challenges with a smile and find solutions that benefit everyone? We are currently looking for a Customer Services Representative to join our busy team in Shipley, West Yorkshire!
Hours of Work: Full-time position with flexible hours.
As a Customer Services Representative, you will be the heartbeat of our Operations Team, delivering first-class service to all our customers throughout their journey with us. You will manage customer queries from beginning to end, provide technical advice, schedule appointments, and handle all communications professionally across multiple platforms including phone, email, webchat, and social media. Your goal will be to ensure customer satisfaction and promote a seamless experience at every touchpoint.
Customer Services Representative Requirements:
- Exceptional communication skills, both written and verbal.
- Ability to work independently and demonstrate initiative.
- Target-driven with a strong customer focus.
- Problem-solving capabilities and tactful in addressing challenges.
- Proficiency in Microsoft Office and navigating social media platforms.
Meet the Organisation: Who We Are and What We Do
Switch2 Energy is the UK’s most experienced and capable provider of end-to-end solutions for heat networks. We are committed to helping our customers and communities live sustainable lives, now and in the future. By delivering innovative and efficient energy solutions, we aim to meet the government’s net zero carbon targets while ensuring cost-effectiveness for residents.
If you think you are suitable for this Customer Services Representative role, please apply now!
