Back to search
Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.
Key responsibilities for the 1st Line Support Technician
- Manage multiple tickets and projects
- Assisting technical support requests within the team.
- Keeping the IT documentation up to date
- Meet and exceed SLAs
- Ensure good communication with both customers and staff
- Direct reporting and working closely with the senior management team.
- This is an office-based role. Some onsite works where required.
- Occasional overtime offered
Key Experience for the 1st line Support Technician
- Ability to work independently and as part of a team.
- Working in a pressurised environment handling multiple tickets and incoming requests
- Exceptional customer service skills and engagement.
- Minimum 1 year working within an MSP
- 1st Line Service desk experience
- Experience of working with Microsoft technologies
Please apply as directed!
