Customer Service Advisor

Hartshorne Group
Customer Service Advisor
Shrewsbury

Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our fantastic team at our SHREWSBURY depot (SY1).

Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.

Overview of the Role
- Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Ensure administration procedures are followed.
- Maintain CSI (customer satisfaction index) performance.
- Informing customers of current service promotions.

Hours
Monday to Friday: 8.00am –17.00pm
Alternate Saturday mornings

Benefits
- Holidays increase with length of service. 
- Excellent contributory pension scheme.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members. 
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.