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Service Coordinator
Location: Cheshire
£25,397 - £29,000 plus annual company performance bonus, private pension, private healthcare and 30 days holiday inclusive of statutory days (increasing to 33 days)
We are seeking a dynamic and motivated individual to join our fast-paced Service team. This is an exciting opportunity for someone with proven work scheduling and planning experience in a similar industry.
Key Responsibilities:
- Plan, schedule, and coordinate external engineering teams nationally.
- Book scheduled visits and manage reactive requests efficiently.
- Respond to client requests promptly, ensuring exceptional customer service at all times.
- Maintain effective communication with clients, management, engineers and colleagues.
- Use strong commercial and geographic knowledge to optimise team efficiency.
- Manage engineering team diaries and ensure necessary paperwork and parts are available.
- Liaise with internal and external teams to anticipate and resolve potential issues.
- Organise workloads efficiently while maintaining and improving company procedures.
- Adhere to Health and Safety policies and assist with any additional duties as required.
Requirements:
Knowledge & Experience:
- Excellent geographic knowledge.
- Previous experience in a similar role.
- Methodical with strong attention to detail.
Skills & Competencies:
- Computer literate (Microsoft Office Suite).
- Excellent written and verbal communication skills.
- Flexible and adaptable team player.
- Strong prioritisation and workload management skills.
- Able to multitask and respond to changing demands.
Personal Attributes:
- Self-motivated with a proactive, ‘can-do’ attitude.
- Able to handle engineering challenges effectively.
- Eager to learn new skills and grow within the business.
We value attitude as much as experience and are looking for enthusiastic candidates who align with our culture and long-term business goals.
How to Apply:
Contact Becky Kerridge on (phone number removed) or simply apply!
"SER-IN"
