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A small, independent bakery is seeking a professional, motivated and experienced Cake Shop Manager to oversee the daily operations of the retail and food preparation unit. Along with a salary of up to £15 per hour, you will receive:
- A stable and consistent work schedule 5 days per week, Tuesday-Friday, 08:00-17:00 and Saturday, 09:00-17:00.
- Free onsite parking.
- Staff discount.
- The opportunity to take on a key leadership role within a growing small business.
- A supportive environment with opportunities for personal and professional development
This role requires strong leadership, a genuine passion for food and the ability to inspire and support others. You will not only ensure the shop runs smoothly but will also provide clear instruction, guidance, and encouragement to colleagues, helping them to grow and perform at their best.
As Cake Shop Manager, your responsibilities will include:
- Leading and supervising daily shop operations, ensuring excellent service and smooth workflow.
- Serving customers in a professional, friendly, and approachable manner, consistently delivering excellent customer service.
- Preparing, cooking and assembling sandwiches and savoury items to company specifications.
- Setting daily baking and production tasks, ensuring staff understand expectations and work is completed to the required standard.
- Providing guidance, support and constructive feedback to team members, helping them to develop their skills and maintain high standards.
- Fostering a positive, upbeat, and collaborative working environment.
- Acting as the key point of contact on-site, ensuring effective communication across the team and with management.
- Managing customer interactions, including serving, answering phone calls, and processing orders.
- Maintaining accurate records, including the shop diary and order logs.
- Ensuring compliance with all food hygiene, safety, and cleanliness standards.
- Overseeing stock control, including ordering supplies and liaising with suppliers.
- Demonstrating a basic knowledge of baking and assist with production when required.
- Proactively identifying and addressing operational issues to enhance efficiency and customer satisfaction.
Were looking for a Cake Shop Manager with:
- Proven experience in a supervisory or management role within a food retail or catering environment.
- Strong leadership skills with the ability to give instruction, guidance, and support to colleagues.
- Professional, approachable, and able to build positive relationships with staff and customers alike.
- Positive and upbeat personality with excellent interpersonal and communication skills.
- Outstanding customer service skills and a passion for delivering a great customer experience.
- Strong organisational and time-management skills.
- Commitment to continuous improvement, with the ability to give and receive constructive feedback.
- A genuine passion for food and pride in producing quality products.
