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Retention Advisor

Octane Recruitment
Posted a month ago, valid for 14 days
Location

Sidcup, Kent DA14 5HS, England

Salary

£40,000 per annum

Contract type

Full Time

Life Insurance
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading car manufacturer, is seeking a Retention Advisor for their Sidcup dealership.
  • The role involves making outbound calls and emails to customers nearing the end of their finance deals to discuss suitable vehicle options.
  • Candidates should have experience in Sales or Customer Service and possess strong communication skills, with a focus on delivering excellent customer service.
  • The position offers a competitive basic salary along with a fully uncapped commission structure, providing significant earning potential.
  • Ideal candidates should be driven and tenacious, with a passion for the automotive industry and a desire for career progression.
Our Client, a leading car manufacturer are currently looking for aRetention Advisorto join their business based out of theirSidcupDealership.

As a Retention Advisoryou will make outbound calls & emails to our clients customers who are nearing the end of their finance deal, you will be engaging with them to discuss what vehicle would suit their needs moving forward. The main aim of the call is to get them booked in to see a Sales Executive at one of our retail centres, where they can discuss the vehicles in more detail and take them on a test drive.

This role would be ideal for anyone with an interest in theAutomotiveindustry, or an experiencedSales/Customer Service Advisorlooking to increase their OTE. Our client is happy to train but wants people who are driven and tenacious. It offers a great basic and fully uncapped commission!

About the role
  • Communicate with the customer in a variety of chosen methods
  • Thorough planning and communication with the Sales Executives to ensure that our clients customers have the best test drive experience
  • Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
  • Give them all relevant information around our clients current vehicles and offers
  • Demonstrate the most suitable options to the customer, understanding and adapting to their requirements and encouraging them to experience the product through test drives or alternative experiences such as virtual tours etc
  • Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to all our customers
  • Demonstrate the most suitable options to the customer, encouraging them to experience the product
  • Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
  • Deliver great customer service at all times

About you
  • Superb communication skills
  • Excellent levels of customer service
  • Computer literate
  • Have experience in Sales/Customer Service over the phone (ideal)
  • Precise planning and organisational skills
  • Work efficiently under pressure and to set targets
  • Be polite, friendly and persuasive
  • Have excellent rapport building skills

About the company
  • Excellent basic salary
  • Fantastic career progression
  • Uncapped bonus scheme based
  • Fun, friendly working environment
  • Great working environment
  • Market leading benefits including healthcare, pension, childcare, life assurance and company lease scheme

About our client
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

Whats next?
If youre an automotive professional looking for a role with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.


Ref: INDJEM

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.