IT Support Analyst

Pearson Whiffin Recruitment Ltd

Posted a day ago, valid for a month

Sittingbourne, Kent ME10 4HS

Full Time

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Sonic Summary

The IT Support Analyst position focuses on supporting and maintaining the ERP system, currently Dynamics NAV, with a transition to Business Central planned.
Candidates should have previous experience in supporting an ERP system, with Dynamics exposure being a significant advantage.
The role requires strong customer service skills, intermediate Excel proficiency, and experience working with senior management and external suppliers.
Additional skills in SQL or HubSpot are considered beneficial for this position.
The salary for this role is competitive, and candidates should ideally have a minimum of 2 years of relevant experience.

IT Support Analyst – ERP, Dynamics NAV

We are looking for an experience support individual who is keen to progress their IT career. The role we have will be joining a team who are responsible for the support and maintenance of their ERP system, currently Dynamics NAV with plans to move over to Business Central.

This is a generic support role, monitoring the mailbox, responding to user queries as well as performing system diagnostics to identify root causes and provide fixes. You will be supporting users with new developments across the ERP System, setup of new users and anything else relating to their ERP system.

Required Skills and Experience:

Previous experience of supporting and ERP system, with any Dynamics exposure a real advantage.
Strong customer service approach, working with users to resolve issues.
Intermediate level Excel skills.
Any experience with SQL or HubSpot is a real advantage.
Experience of working with senior management and external suppliers to ensure a smooth service across the business.
Maintain the reporting system to ensure it continues to run successfully.

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