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- Provide administrative support across various compliance functions such as gas servicing, asbestos management, water hygiene, and fire safety management.
- Manage reactive repairs efficiently, ensuring orders are correctly raised and administratively closed upon completion. Identify and highlight repeat breakdowns for further investigation.
- Liaise with contractors to chase completion certificates and invoices.
- Schedule and coordinate surveys and inspections, book appointments with customers while adhering to the no access policy.
- Manage no access cases effectively, collaborate with the Landlord Services/Housing Team, and assist with preparing paperwork for court appearances.
- Maintain accurate records and invoicing, and provide reports to support the management of contractors and consultants.
- Support the Compliance Contract Manager by arranging meetings, taking accurate notes, and ensuring effective record keeping.
- Conduct post-inspections on completed works to ensure compliance with specifications and standards.
- Proven experience in an administrative role, preferably within a compliance or facilities management environment.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills, capable of building and maintaining effective working relationships.
- Proficiency in using office software and systems for record keeping and reporting.
- Awareness and sensitivity to diverse customer needs, with the ability to provide tailored responses.
