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- Receive and handle a high volume of incoming calls/emails/web enquiries from customers who need information or quotations for our products and services.
- Â Quickly build rapport with key decision makers and eliminate any barriers to sale.
- Maximise customer contact by generating cross selling opportunities and developing a pipeline of short and long term prospects that meet specified criteria
- Ensure all prospect activity is recorded on our CRM and take ownership and manage prospect expectations across sales related activities.
- Â Ensure all scheduled calls are carried out on time and to manage call/ forecast activity.
-  Work to agreed KPI’s including sales, conversion and call targets to make sure the business targets are being met.
- Complete risk assessments and all legislative documentation to ensure the business is compliant.
- To work as part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and foster an environment of continuous improvement.
- Undertake any other duties as required.
- Good interpersonal and negotiation skills with an excellent telephone manner.
- Â Demonstrable sales/ telesales experience with a track record of hitting targets.
- Team player, with the ability to portray a positive attitude at all times.
- Excellent time management skills.
- Able to manage own administrative workload whilst paying attention to detail.
- Good verbal and written communication skills.
- Good numeracy skills.
- Well presented with a positive, proactive approach.
- IT Literate – MS Office, Excel, Outlook, Access, PowerPoint packages and the ability to adapt to new CRM systems.
