- Managing the day-to-day operations of all hotel venues, including conference rooms, ballrooms, banquet halls, and event spaces.
- Coordinating with sales, catering, and marketing teams to drive bookings and maximise venue utilisation.
- Overseeing event planning, set-up, execution, and breakdown processes in alignment with client expectations and hotel standards.
- Ensuring high levels of customer satisfaction by delivering prompt, professional, and personalised service to clients and guests.
- Supervising and training venue staff, including event coordinators, setup crews, and AV technicians.
- Preparing and managing departmental budgets, forecasts, and financial reporting.
- Monitoring inventory and ensuring all necessary equipment and supplies are available and well-maintained.
- Enforcing health, safety, and hygiene regulations, ensuring compliance with legal and hotel standards.
- Handling guest feedback, inquiries, and complaints in a professional and timely manner.
- Collaborating with other hotel departments such as Food & Beverage, Front Office, and Housekeeping to ensure seamless event experiences.
- Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
- Experience in a venue, banquet, or event management role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent organisational, communication, and interpersonal abilities.
- Ability to work under pressure and manage multiple events or tasks simultaneously.
- Proficiency in event management software (Opera) and Microsoft Office Suite.
- Flexible schedule, including evenings, weekends, and holidays as needed.