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Slough, Berkshire
Air traffic manager
Air Logistics Healthcare Operational Care Specialist

Air Logistics Healthcare Operational Care Specialist

Heathrow Personnel

Posted a day ago, valid for a month

Slough, Berkshire SL3 0FF, England

Full Time

Retirement Plan

Employee Assistance

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Sonic Summary

This healthcare logistics role requires managing operational activities to ensure compliance with company policies while delivering excellent service.
Candidates should have a strong understanding of courier and freight operations, along with in-depth knowledge of world geography and temperature-controlled packaging solutions.
The position demands strong written and verbal communication skills, with the ability to handle complex issues and manage time effectively.
A competitive salary is offered, and applicants should have at least 3 years of relevant experience in a similar role.
The company provides a supportive work environment, employee assistance programs, and various rewards and wellbeing initiatives.

Are you ready to take on a key role in the fast-paced world of healthcare logistics? This position involves managing and monitoring operational activities to ensure full compliance with company policies while maintaining excellent service standards across the live network.Key Responsibilities:

Support daily operations within the Heathrow Control Tower team.
Manage high volumes of emails in the Control Group inbox.
Develop and enforce customer-focused operational policies and procedures.
Handle complex and escalated operational issues alongside management.
Maintain accuracy of operational reporting and database records.
Coordinate customer service projects and initiatives.
Monitor vendor and network partner compliance with company policies, procedures, and pricing.
Provide weekend and out-of-hours support for general customer service processes.

Skills & Experience:

Strong written and verbal communication and negotiation skills
In-depth understanding of courier and freight operations including import, export, warehousing, and transport.
Good knowledge of world geography.
Familiarity with temperature-controlled packaging solutions for healthcare logistics.
Ability to work effectively under pressure and manage time efficiently.

Benefits & Working Environment:

Competitive pension plan.
Access to rewards and wellbeing programs including discounts and mental health support.
Employee assistance programs offering 24/7 GP, legal, financial, and mental health advice.
Supportive and inclusive work environment valuing diversity and equal opportunity.
Recognition and support for service leavers and their unique skills.
Monday to Friday, 9:00 AM - 6:00 PM.

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