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Job Title: Customer Service Administrator (Contract)
Location: Slough, UK
Hourly Rate: £14 per hour
Hours & Length: 37.5 hours, 16 weeks
Our client, a well-established business based in Slough, is currently seeking a Customer Service Administrator to join their team on a contract basis. This role offers a fantastic opportunity to work in a fast-paced environment, supporting both the customer service and purchasing functions.
This is a varied position that involves ensuring customer satisfaction through accurate order processing and clear communication, while also assisting with procurement activities to ensure delivery requirements are met.
Key Responsibilities for the Customer Service Administrator:
• Liaising daily with both internal departments and external customers regarding order progress and product availability.
• Ensuring customer orders are processed accurately, on time, and in line with agreed delivery schedules and regulatory standards.
• Coordinating with the production team to manage communications and ensure on-time delivery.
• Preparing and sending quotations to customers.
• Handling general customer enquiries professionally and efficiently.
• Issuing order acknowledgments and keeping stakeholders informed.
• Maintaining up-to-date product and availability information through regular communication.
Key Attributes for the Customer Service Administrator:
• Prior experience within a Customer Service role.
• A strong customer service mindset with excellent interpersonal skills.
• Highly organised with the ability to prioritise effectively.
• Great attention to detail and capable of working across multiple systems.
• Effective communicator, able to coordinate with various departments.
• Process-driven with a structured approach but also capable of creative problem solving.
If you are interested in this exciting Customer Service Administrator opportunity, please don’t hesitate to get in contact with Jemma Bradshaw at Orion.
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