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Our client is looking for an experienced Team Leader to manage the Sales Support Specilists.
You will be responsible for leading and developing a team of Credit Control and Sales Support Specialists to deliver best in class service and achieve Customer/ Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards. Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.
The succussful applicant will have -
- Minimum 12 months experience of managing teams of people
- Experience of Financial Services Contact Centre environments
- An empathetic and developmental leadership style
- Have worked in a fast moving, progressive, sales driven environment
