Senior Credit Controller

• Annual Salary: £30,000 - £33,000 with up to £3,000 discretionary bonus
• Location: Office-based
• Job Type: Full-time (9am-5.30pm)

We are seeking a dedicated Credit Controller to join our team. This role involves managing both branch and corporate accounts to ensure efficient cash collection and credit management. The ideal candidate will have a proven track record in a credit control role, strong communication skills, and the ability to handle multiple tasks effectively.

• Cash Collection:

  • Manage cash collection for branch and corporate accounts.
  • Proactively chase outstanding payments using various communication channels.
  • Aim to minimise overdue debt, focusing on the 60- and 90-day categories.

• Cash Allocation:

  • Process BACS and cheque payments, ensuring accurate allocation to customer accounts and specific invoices.
  • Conduct regular reconciliations of ledgers and unallocated cash.
  • Perform weekly reconciliation of cash sale accounts.

• Credit Management:

  • Monitor accounts exceeding 20% of their credit limit and conduct necessary reviews.
  • Ensure all accounts remain within approved credit limits.

• Credit Holds:

  • Appropriately place accounts on hold and communicate this status to both internal teams and external customers.

• Customer Queries:

  • Handle inbound calls and correspondence regarding account queries.
  • Record all interactions accurately and promptly.
  • Collaborate with branch teams to resolve issues efficiently.

• Escalation:

  • Escalate unresolved issues to the Line Manager in a timely manner.

• General Duties:

  • Produce customer reports and perform general administrative tasks as required.
  • Provide cover for team members in their absence.

• Experience in a credit controller role.
• Strong communication and interpersonal skills.
• Ability to meet tight deadlines with accuracy and attention to detail.
• Demonstrates energy, initiative, and a proactive approach to problem-solving.
• High level of numerical accuracy and reconciliation skills.
• Proficient in Microsoft Excel and capable of learning internal systems quickly.

• Active Leadership: Embodies and promotes company values, supports and coaches team members, prioritises Environment, Health & Safety.
• Collaborate to Win: Seeks expert input, encourages teamwork, and shares knowledge openly.
• Drive High Performance: Sets high standards, tackles challenges, and supports cross-business collaboration.
• Focus on Customer: Understands and responds to customer needs efficiently.
• Communicate Effectively: Adapts communication style to suit the audience and keeps stakeholders informed.
• Strategy & Planning: Sets clear goals, plans projects effectively, and supports budget implementation.