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Customer Service Executive
Salary: £30,000 - £35,000
Location: Slough, UK
An exciting opportunity has arisen for a proactive and detail-oriented Customer Service Executive to join our clients team in Slough. This position plays a key role in supporting the purchasing and buying function while ensuring our customers receive outstanding service. The successful candidate will be responsible for ensuring accurate order processing, managing customer communications, and coordinating delivery requirements in line with production schedules.
Key Responsibilities include being a Customer Service Executive:
•Acting as the main point of contact for internal and external customers, providing updates on order progress and product availability.
•Ensuring customer orders are processed accurately and in a timely manner, aligned with delivery schedules and regulatory requirements.
•Coordinating with the production team to facilitate smooth and punctual deliveries.
•Preparing and sending quotations to customers.
•Managing general customer enquiries with professionalism and efficiency.
•Sending order acknowledgements and maintaining accurate communication throughout the order lifecycle.
•Regularly liaising with stakeholders to stay updated on product data and availability.
The successful Customer Service Executive will have:
•A strong drive to deliver exceptional customer service.
•Excellent organisational and planning skills, with the ability to prioritise tasks effectively.
•Confidence to think on their feet and remain calm under pressure.
•Exceptional attention to detail and the ability to work across multiple systems.
•Strong communication skills, both verbal and written.
•The ability to coordinate and manage multiple activities simultaneously.
•A structured, process-driven mindset with the creativity to solve problems and suggest improvements.
If you are interested in this exciting Customer Service Executive opportunity, please don’t hesitate to get in contact with Jemma Bradshaw at Orion.
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