Retailer Services, Credit Control and Sales Support Team Leader

Team Leader – Retailer Services, Credit Control and Sales Support Team Leader

Location: Slough - Hybrid working 
Salary: £32-34 + Car Allowance and Excellent Benefits
Contract: Permanent, Full-time

About the Opportunity

We’re partnering with a leading organisation in the automotive financial services sector to recruit an experienced Team Leader to oversee a dynamic team within their Customer and Retailer Support function.

This is a fantastic opportunity for a people-focused leader who thrives in a fast-paced, customer-centric environment. You’ll play a key role in ensuring the team delivers a market-leading customer experience while maintaining the highest levels of accuracy, compliance, and efficiency.

What You’ll Be Doing

• Lead, coach, and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.

• Drive performance through regular 1:1s, team meetings, and performance reviews.

• Promote a culture of continuous improvement, ensuring best practice is shared across teams.

• Support the delivery of departmental objectives, ensuring customer and retailer satisfaction targets are achieved.

• Oversee compliance with all relevant regulatory and process requirements.

• Act as an escalation point for complex customer or retailer enquiries.

• Identify and implement process improvements to enhance efficiency and customer outcomes.

• Produce and analyse management information reports on key performance metrics.

What We’re Looking For

• Minimum 12 months’ experience managing a team within a Contact Centre or Financial Services environment.

• A natural leader with a hands-on, supportive, and developmental management style.

• Excellent communication, problem-solving, and interpersonal skills.

• Strong customer focus with a passion for delivering exceptional service.

• Confidence in managing performance and driving continuous improvement.

• Strong attention to detail and organisational skills.