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PART TIME FLEXIBLE HOURS FTC
We are seeking Customer Service Advisors to join a growing team and play a key role in delivering outstanding service to customers. This is an exciting opportunity to support a fast-paced, customer-centric environment, working closely with internal teams to ensure smooth day-to-day operations. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, cross-functional setting.
About the client:Experts in foreign exchange services, committed to delivering exceptional customer experiences.
Key Responsibilities:
- Handle daily customer queries professionally and efficiently.
- Support customers and management team.
- Meet and exceed KPIs.
- Answer calls, respond to questions, and reroute calls.
- Log and resolve queries via various communication channels.
- Maintain records using systems like D365.
- Assist new team members during induction.
- Share customer concerns with the Line Manager.
- Complete administrative tasks and prepare reports.
Ideal Candidate Profile:
- Experience in a call centre/customer service environment.
- Proficient in Microsoft systems.
- At least 5 GCSEs including English and Mathematics.
- Customer-focused with excellent communication skills.
- Ability to work under pressure.
Personal Attributes:
- Effective communication and listening skills.
- Team player.
- Organised and detail-oriented.
- Adaptable and flexible.
- Continuous improvement mindset.
Apply Now!
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalized recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.
