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Salary 32k plus a car and private healthcare
Location - Slough
My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader in Sales Support, Retailer services and Credit control.
About the Role:
Are you a confident leader with a passion for delivering exceptional customer service and driving performance? We are looking for a dynamic Team Leader to join our Retailer Services, Credit Control and Sales Support function. In this pivotal role, you’ll lead a team of specialists dedicated to supporting our retailer network and customers, ensuring timely and accurate service with a particular focus on finance-related transactions.
Your leadership will directly contribute to a high-performance culture that delivers market-leading service, supports business growth, and continually improves processes.
Key Responsibilities:
- Lead, coach, and develop a team of Retailer Services, Credit Control and Sales Support Specialists.
- Motivate the team to meet and exceed departmental targets through regular one-to-ones and performance reviews.
- Foster a customer-centric culture and drive continuous service improvement.
- Act as the escalation point for unresolved queries from customers, retailers, or brokers.
- Collaborate across teams to resolve issues, share best practices, and eliminate inefficiencies.
- Ensure all operations are compliant with regulatory and internal policies.
- Monitor the quality of customer interactions and deliver performance reporting to management.
What We’re Looking For:
- A minimum of 12 months’ experience managing a team.
- Experience in a Financial Services Contact Centre environment is essential.
- A natural problem-solver with excellent communication and coaching skills.
- Strong attention to detail, time management, and the ability to prioritise.
- A hands-on approach to leadership with the confidence to make decisions.
For more information please contact Vicky.
