Quality Assurance Officer

Job Summary

Currently we are recruiting for an exciting opportunity to join QA team within Care organization:

QA officer must work with management and the registered care manager and be responsible for compliance and quality within the organisation. Responsible for compliance standards and risks associated with non-compliance. Ensure that management is kept up to date with any legislation and regulatory body changes, compliance standard changes and the implications of these changes. Ensure that policies and procedures are updated and reviewed as required.

Basic Job Duties

As QA Officer:

1. The safe delivery of the service in line with legislative requirements and the company’s policy and procedures.
2. Monitoring health and safety of both staff and service users.
3. Ensuring that accurate records are maintained according to legal requirements to ensure efficiency in the business.
4. Ensuring open channels of communication with service users, their families and representatives, staff and other health and social care professionals to deliver high quality home care services.
5. Ensuring that audits are completed to ensure that standards are maintained
6. Completing health, safety and risk management audits.
7. Achieving excellent CQC inspections
8. Ensuring that Health and Safety Legislation is adhered to at all times
9. Promoting a compliance culture at all times
10. Keeping abreast and up to date with law, best practice and company policies and ensuring that this is effectively communicated to the management and staff teams

Generic Duties:

1. Maintenance of confidentiality of all information unless otherwise permitted by management.
2. Full compliance with company’s vision, values, policies and procedures.
3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
4. Undergo training and professional development as directed by the company.
5. Work in a manner that promotes team work and a collegial environment.
6. Active and positive promotion of the company’s image and brand.
7. Other duties that may be assigned by management.

Qualifications and experience

1. Understanding of systems to maintain confidentiality in relation to client, staff and the business.
2. Knowledge of health and safety matters in relation to home care services and risk management.
3. Knowledge of how to recognise abuse and safeguarding procedures..
4. Ability to plan and organise workloads effectively.
5. Ability to maintain clear written and electronic records and to follow statutory reporting procedures.

Special attributes / skills required

1. Good administrative skills and computer literacy on MS Office.
2. Driving Licence.

Personal qualities

1. Excellent communication skills.
2. Excellent relationship building skills