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An education trust, based in Slough, is looking for an experience ICT Technician to provide technical support to students and teachers, ensuring the school runs smoothly during term time and then focusing on projects during the holidays. The role works closely with the IT Service Manager.
Key responsibilities
- Responsible for ensuring that all requests for IT support are actioned in accordance with helpdesk procedures and priorities.
- Responsible for supporting, maintaining, and managing a wide range of technical systems associated with the client devices and infrastructure.
- Taking part in business continuity and disaster recovery implementation.
- Responsible for the maintenance and management of an up-to-date asset register
- Responsible for the maintenance of up-to-date documentation of all relevant IT and AV systems and hardware, including maintenance contracts and warranties.
- A wide range of technical duties primarily in connection with maintaining, upgrading, and replacing IT installations.
- Providing second and third-line support and first line support where appropriate
- Actioning routine network configuration changes in accordance with school procedures (e.g. VLAN changes for Room Moves, changing of account settings)
- Performing Server and Application updates in-line with the requirements of our schools.
Skills/experience
- Experienced in an IT Support role (Preferably in a School environment)
- Strong knowledge of Microsoft desktop operating systems and Applications
- Strong knowledge of Wired and Wireless Networking including topologies, switch configurations and WLAN administration
- Strong knowledge of Microsoft Server technologies (including Active Directory, ADFS, RADIUS and System Center)
- Experience and up to date knowledge of server systems management including SAN, LAN & WLAN, Virtual LAN and network virtualisation (Hyper-V), Exchange, SQL and Apple OS X solutions.
Hours are Monday to Friday, 8.00 - 4.00
