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An education trust, based in Slough, is looking for an experience IT Technican to provide technical support to stakeholders, acting as a technical escalation point within the team. The role will work closely with the IT Team Lead in the development and delivery of the trust's IT Strategy.
Key responsibilities
- Responsible for ensuring that all requests for IT support are actioned in accordance with helpdesk procedures and priorities.
- Responsible for supporting, maintaining, and managing a wide range of technical systems associated with the client devices and infrastructure.
- Taking part in business continuity and disaster recovery implementation.
- Responsible for the maintenance and management of an up-to-date asset register
- Responsible for the maintenance of up-to-date documentation of all relevant IT and AV systems and hardware, including maintenance contracts and warranties.
- A wide range of technical duties primarily in connection with maintaining, upgrading, and replacing IT installations.
- Providing second and third-line support and first line support where appropriate
- Actioning routine network configuration changes in accordance with school procedures (e.g. VLAN changes for Room Moves, changing of account settings)
- Performing Server and Application updates in-line with the requirements of our schools.
Skills/experience
- Experienced in an IT Support role (Preferably in a School environment)
- Strong knowledge of Microsoft desktop operating systems and Applications
- Strong knowledge of Wired and Wireless Networking including topologies, switch configurations and WLAN administration
- Strong knowledge of Microsoft Server technologies (including Active Directory, ADFS, RADIUS and System Center)
- Experience and up to date knowledge of server systems management including SAN, LAN & WLAN, Virtual LAN and network virtualisation (Hyper-V), Exchange, SQL and Apple OS X solutions.
Hours are Monday to Friday, 8.00 - 4.00
