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About the role:
The successful candidate will take ownership of a key account, managing operations, shaping a high-performing culture, and building strong partnerships with clients and teams.
Your responsibilities will include:
- Lead a growing a team of engineers and administrators to deliver outstanding service every day.
- Build trusted relationships with clients, end users, and partners, becoming the go-to person for collaboration and problem-solving.
- Ensure that services are delivered at the highest standard with compliance, safety, and client satisfaction always front of mind.
- Identify opportunities to improve, innovate, and expand services and turn them into action.
- Manage the site operations with clarity and accountability, making sure KPIs are met and that the service truly adds value to the client.
- Ensure that all activities carried out on site are aligned to the MSA and SOWs, and that any scope creep is escalated to customer and account leadership.
- Prepare and deliver presentations to clients, leadership, and internal stakeholders on service performance, KPIs, and operational initiatives.
About you:
- Educated to degree level or above in a relevant Scientific or Technical field with demonstrated experience in a similar role.
- Hands-on experience in a laboratory or regulated environment, with knowledge of Pharma, Biotech, or Medical Device industries.
- A background in planning, operations or engineering that helps bring structure and problem-solving skills.
- Excellent communication skills and a confident presenter.
- Experience in budget management and financial accountability.
- Experience in managing and building a successful team as well as building trusted client relationships.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (Apply online only) in all correspondence.
INDLS
