Senior Neighbourhood Officer

Senior Neighbourhood Officer

Location: Slough (Local Authority)Contract Length: 1+ monthPay Rate: £23.00 per hour umbrellaWorking Arrangement: Full-time, on-site

Are you passionate about making a difference in local communities? We are currently seeking an experienced Senior Neighbourhood Officer to join a dedicated Housing team within a Local Authority in Slough on a short-term contract.

As a key member of the Neighbourhood Housing team, you will play a vital role in delivering high-quality, customer-focused housing management services to residents across a defined geographical patch. This is a hands-on, frontline role focused on estate management, tenancy support, and community engagement.

You will be responsible for:

• Conducting new tenant visits and tenancy sign-ups

• Preventing tenancy fraud and verifying tenancies

• Responding to reports of anti-social behaviour (ASB)

• Requesting and monitoring responsive maintenance

• Driving improvements across estates and communal areas

• Liaising with residents to ensure service delivery meets expectations

• Administering recharges and supporting rent recovery efforts

• Provide a comprehensive housing management service including ASB response, estate inspections, and tenancy enforcement.

• Develop and deliver neighbourhood improvement plans in collaboration with residents.

• Ensure compliance with health & safety and equalities legislation.

• Identify and implement service improvements.

• Support and promote customer involvement and influence strategies.

• Maintain budget oversight for estate-related expenditures.

• Participate in emergency housing cover and out-of-hours services as required.

You should have:

• Experience in frontline housing management, ideally in a local authority or housing association setting

• Strong interpersonal and conflict resolution skills

• A good understanding of tenancy law, housing standards, and anti-social behaviour legislation

• Ability to work independently while managing a demanding and diverse caseload

• Confidence in engaging with residents, stakeholders, and contractors

• This is a temporary, full-time position for a minimum of 1 month, with the potential to extend.

• No direct line management responsibilities

• You will be supported by the Neighbourhood Lead and part of a collaborative and resident-focused team.