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The main duties will be:
- Lead and manage the Customer Service Team to provide a high level of service.
- Oversee customer inquiries, concerns, and feedback professionally, ensuring a positive customer experience.
- Ensure accuracy and efficiency in order processing, from initiation to fulfilment.
- Help engage with UK and International customers via phone, email, or chat to schedule field service bookings based on their preferences and our service availability.
- Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments.
- Prepare monthly sales forecasting reports.
- Oversee monthly reports to ensure compliance with VAT and International Shipping process.
- Lead and manage the aged debt for UK and Ireland receivables.
- Develop and execute plans to reduce outstanding aged debt balances.
- Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement.
- Participate in regular team meetings and training sessions to enhance job performance and customer service skills throughout the team.
- Someone with experience in sales order processing and sales operations.
- Someone with excellent communication and interpersonal abilities.
- Ability to lead and motivate a team to achieve performance goals.
- Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
- Someone with strong organisational and multitasking skills.
- Ability to work well in a team environment and independently as needed.
In return we will provide full product support and training, the opportunity to progress and a full range of benefits.
