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The successful candidate will work closely with patients, colleagues, visitors, and the wider facilities team to ensure services run smoothly and support is provided where needed.
Key Responsibilities
Reception & Helpdesk Support
- Provide a welcoming front-of-house service.
- Book in patients during clinic times and update records using in-house systems.
- Arrange patient transport when required.
- Log helpdesk requests (via phone/email) and liaise with contractors or suppliers.
- Carry out general administrative duties, raise purchase orders, and support finance processes.
- Manage meeting room bookings, carry out daily checks, and ensure required equipment is in place.
- Escalate issues or complaints to the Facilities team when necessary.
- Monitor and replenish stock such as stationery and meeting room consumables.
- Open, distribute, and action incoming post.
- Maintain confidentiality at all times.
- Report any accidents or incidents in line with company procedures.
- Attend mandatory and role-specific training as required.
- Participate in incident investigations where needed.
- Follow company policies including health & safety, equal opportunities, safeguarding, and no-smoking policies.
- Be flexible in supporting other duties to meet service needs.
Pay Rate: 12.21 per hour
This is a temporary position with the opportunity to go permanent after a successful trial period.
This is a great opportunity for someone who enjoys variety in their work, has a professional and welcoming manner, and wants to contribute to a supportive facilities service that makes a difference to patients and staff every day.
