Head Dental Receptionist - Private Dental Practice

Hourly Rate: £15 - £16 per hourHours: 37.5 - 40 hours per week (Monday to Friday)Location: Birmingham

We are looking for a professional and experienced Head Dental Receptionist to join our team and take charge of front desk operations at our dental practice. This role requires excellent organisational skills, a patient-focused approach, and strong leadership to ensure the smooth running of the reception area.

Key Responsibilities:

Oversee the daily operations of the reception desk, ensuring an efficient and welcoming environment for patients
Manage appointment scheduling and ensure optimal diary management using Carestack software
Act as the first point of contact for patients, delivering excellent customer service and handling enquiries professionally
Maintain accurate records and ensure the smooth processing of patient information
Lead and support the reception team, providing guidance and training as necessary
Coordinate with clinical and administrative teams to ensure seamless patient care
Handle payments, billing enquiries, and insurance processing efficiently
Ensure compliance with practice policies and procedures

Requirements:

Previous experience in a dental reception or front desk management role
Strong proficiency in practice management software, particularly Carestack or similar platforms such as Dentally
Excellent communication and interpersonal skills, with the ability to manage patient interactions professionally
Strong organisational skills and the ability to multitask in a busy environment
Leadership experience, with the ability to supervise and support a reception team
A keen eye for detail and accuracy in handling patient records and scheduling
Knowledge of dental treatments and terminology is preferred

What We Offer:

A competitive hourly rate of £15 - £16 per hour
A full-time position with 37.5 to 40 hours per week (Monday to Friday)
A supportive and professional working environment
Opportunities for professional development and career growth within a reputable dental practice

This is a fantastic opportunity for an experienced Head Dental Receptionist looking to join a dynamic and patient-focused practice.

To apply, please submit your CV to or call and ask to speak with Honor.