Customer Service Coordinator

We’re looking for a proactive and customer-focused Customer Service Coordinator to join our team. In this role, you’ll be the key link between our customers, internal teams, and operational departments — ensuring every enquiry is handled efficiently and every customer receives an outstanding service experience.

• Manage customer enquiries via phone, email, and online platforms — from initial contact through to delivery.

• Deliver a high standard of customer care, professionalism, and attention to detail at every stage.

• Accurately process customer orders and complete data entry tasks in a timely manner.

• Work collaboratively with colleagues, fleet planners, and other stakeholders to resolve queries and keep information flowing smoothly.

• Maintain up-to-date and accurate customer records within the CRM system.

• Build and nurture strong relationships with customers, ensuring their needs are met and expectations exceeded.

• Liaise with Fleet and Capacity Planners to confirm transport and material availability.

• Keep customers informed throughout the process to enable efficient transport planning and meet commercial requirements.

Essential:

• Customer Service Skills 
• Telephone Experience

Desired:

• Knowledge on CRM systems favuorable