Customer Service Coordinator

Customer Service Coordinator - Feel stuck in your current company…? Want to be noticed, be rewarded with a bonus, with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near Dorridge!

Benefits for the Customer Service Coordinator:

• Up to £29k DOE
• No weekend work!
• 23 days holiday + bank holiday + the option to buy additional days.
• Discount schemes on major retailers, gyms, hospitality, holidays & more!
• Company pension scheme.
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be x hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk. 
• Dealing with high volume inbound calls. 
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, as well as manufacturing, engineering, and construction, although this is not essential. You must have worked within a fast paced, high volume, inbound calls environment. 

You may have worked as a customer service coordinator, customer service advisor, service coordinator, call handler, customer service executive, service desk controller, sales coordinator, plant hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

To be considered for this position you may live in: Coventry, Birmingham, Shirley, Dorridge, Bromsgrove, Solihull, Stratford upon Avon, Redditch & surrounding areas.

Hit the APPLY button now to be considered for this customer service coordinator role or find out more information and we will be in contact!