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Customer-Focused B2B Collections Specialist (6-Month Contract)
Location: Hybrid - Solihull
Rate: 14.69 per hour
Duration: 6 months
Join a fast-paced, supportive team where you'll play a key role in strengthening customer relationships while helping businesses resolve outstanding balances. This is a fantastic opportunity to develop your skills in customer engagement, problem solving, and financial reconciliation in a B2B environment.
Your Role:
As a Customer-Focused Collections Specialist, you'll be the first point of contact for our business clients. Your mission is to deliver outstanding customer service while professionally managing debt recovery. You'll communicate with clarity, empathy, and confidence-helping customers resolve issues, make payments, and stay informed every step of the way.
What You'll Be Doing:
Proactively contact customers to resolve payment issues and arrange payment plans.
Deliver exceptional customer service during every interaction, always representing the business with professionalism and care.
Monitor and improve debt collection performance against key business targets.
Provide regular updates on account status, cash forecasts, and any customer queries or concerns.
Analyse high-value and complex accounts to identify the best approach for resolution and payment recovery.
Work through customer queries and disputes, ensuring accurate and timely resolution.
Manage workload effectively using the Ticket Dashboard, ensuring all service level agreements (SLAs) are met.
Support escalations and collaborate on further actions when necessary to resolve unpaid balances.
Assist with account reconciliation and correct allocation of payments using systems like Customer Remit and Open Transactions.
Raise tickets for refunds and queries where needed to ensure account accuracy.
Be a key part of a team that encourages timely payment and helps customers stay on top of their accounts.
What We're Looking For:
Essential:
Experience in a B2B collections or customer service environment.
Strong verbal and written communication skills, with the ability to build rapport and handle challenging conversations professionally.
Organised, with excellent attention to detail and the ability to manage a busy workload.
Proficient with IT systems and confident navigating dashboards and digital tools.
A flexible, team-oriented attitude with a focus on providing outstanding service.
Desirable:
Membership with the Chartered Institute of Credit Management (CICM) or equivalent.
Familiarity with Junifer or similar systems.
Experience working with large-scale or Industrial & Commercial (I&C) customer accounts.
At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
