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About the Role
The successful candidate will be a People Advisor, providing comprehensive and proactive HR support across GPS Healthcare, a single-practice Primary Care Network (PCN) serving approximately 40,000 patients across six sites in Solihull with approximately 180 members of staff.
Working as part of a small and collaborative People team, the post holder will support the full employee lifecycle including recruitment, onboarding, contract changes, probation, appraisals, and exit interviews. They will be responsible for maintaining accurate records and contributing to the development and embedding of efficient, self-service HR systems.
The People Advisor will coordinate and improve core HR processes while supporting employee relations casework such as absence, disciplinary and performance management, working closely with the Senior HR Advisor and wider management. The post holder will also help drive continuous improvement across the People function, supporting a values-led, professional and efficient service.
This is an exciting opportunity for an experienced HR professional with a CIPD Level 5 qualification (or working towards it) to work in a generalist role within a friendly, forward-thinking healthcare organisation committed to staff wellbeing, innovation and quality care.
Main duties of the role
Provide professional HR support across the employee lifecycle, including recruitment, onboarding, induction, contract administration, probation, appraisals, and exit processes, ensuring consistency with employment law and best practice.
Act as a first point of contact for HR queries from staff and managers, drawing on up-to-date HR knowledge to provide accurate and timely support. Escalate complex or high-risk issues appropriately to the Senior HR Advisor or Head of People.
Coordinate key HR processes such as welfare check-ins, absence reviews, and probation reviews, supporting managers to engage with staff proactively and constructively to promote wellbeing and retention.
Support employee relations casework under the guidance of the Senior HR Advisor, including preparing documentation, attending formal meetings as a note-taker, and advising on routine issues such as sickness, performance, and conduct.
Maintain and develop the Cezanne HR system, supporting improvements to workflows, automation, and reporting, and helping to embed a self-service approach to HR administration across the organisation.
Assist with the development, review, and implementation of HR policies and procedures, ensuring these remain up to date, user-friendly, and aligned with employment legislation and organisational values.
Design and deliver occasional training sessions or briefings to support managers and staff with core HR processes and updates, such as probation, appraisals, or policy changes.
Ensure all HR records, policies and documents are accurate, up to date and stored in accordance with data protection requirements, contributing to ongoing compliance and quality improvement.
Support internal HR projects and organisational change activities, including policy development, restructures, providing consistent and professional HR input throughout.
Contribute to a positive, inclusive and values-led workplace culture, actively supporting the delivery of GPS Healthcare’s vision and “one team” approach.
About Us
GPS Healthcare is a high-achieving, single-practice Primary Care Network (PCN) with six sites located across central and south Solihull. Serving over 40,000 patients, we work in close partnership with neighbouring PCNs, University Hospitals Birmingham (UHB), Solihull Council, UHB Community Services, and the Birmingham and Solihull Integrated Care Board (ICB), enabling us to respond effectively to local health needs and population priorities.
Our team is passionate about providing outstanding care within a forward-thinking, supportive environment. Based in a well-connected semi-rural area, Solihull offers easy access to Birmingham, the NEC, Birmingham Airport and picturesque Warwickshire countryside — all combining to provide a high quality of life for our team and patients alike.
What We Offer
We offer a wide range of benefits to support your wellbeing and professional development, including:
- Competitive salary aligned with experience and qualifications
- Flexible working options to support work-life balance
- Membership of the NHS Pension Scheme
- Car Lease Scheme available to eligible employees
- A day off for your birthday, because you deserve it
- Access to our Employee Assistance Programme (EAP) for wellbeing and mental health support
- A professional, friendly and supportive workplace culture where your voice matters and development is encouraged
Join us at GPS Healthcare and be part of a multidisciplinary team making a meaningful difference to our community.
